By Adam O'Donnell
Human beings do not naturally understand scale. While we speak of financial transactions in the hundreds of billions of dollars as being something as routine as brushing our teeth, we question the value of programs that cost in the single-digit millions and quibble with friends over dollars. Similarly, there are many problems in our industry that, when explained to an outsider, sound like they should have been solved decades ago. It is only when we relate the number of systems that need to be considered in the repair that we truly communicate the difficulty of the problem.
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